Skip to main content

AccessVU - FAQ

How do I become a VUnet Services Administrator (VSA)?  To become a VSA you will need to complete two steps:

  1. Submit an application to be a VSA -
    • The form must be signed by your supervisor
    • The form must be either faxed to (615) 421-0099 or emailed to
  2. Sign up for and attend training -
    • Once logged into the site search for, "VSA" under, "Find a Course"
  3. Once both of the above steps have been completed your VSA account will be created


A new employee is trying to claim their account but gets the following error message, "We are Sorry, but we cannot seem to find a match for you."  There are generally two causes for this error message

  1. The users paperwork has not completed processing with Human Resources.
  2. The Personally Identifiable Information (PII - social security number and date of birth) for the user does not match the information in the human resources record.