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Service Description

The Vanderbilt Managed Desktop Program (VMDP) was created in 2012 as a means of offering centralized desktop support and lifecycle management for end user computing devices in the university’s administrative areas.

End user computing devices, such as laptops, desktops, and mobile devices, have become critical productivity and collaboration tools for many Vanderbilt community members. VMDP was created to:

  • Reduce the total cost of ownership of Vanderbilt's client technology systems
  • Offer expense transparency
  • Offer scheduled desktop replacement cycle
  • Streamline processes around desktop/laptop support and operations
  • Enhance information security
  • Offer formal Service Level Agreements

Program Highlights:

  • All support starts with and is provided by Vanderbilt University IT staff
  • Purchasing is initiated by IT based on life-cycle, role and function profile
  • Spare and loaner hardware pools are centrally managed and offered at no additional charge as part of the program
  • Centrally managed operating systems and application software provide maximum compatibility, functionality and security across the university’s computing environment
  • A standardized “look and feel” for all computers within a business area dramatically reduces support requests
  • Asset and information disposal is centrally managed