Skip to main content

Contact

Phone

  • (615) 343-3362
  • (615) 875-6422
  • Main IT (615) 343-9999. (Choose option 6 to route call to Desktop Support)

Online

Request Technical Support

Business Hours

  • Monday-Friday 7:30AM-6:00PM

After Hours Support

End User Services will provide 24/7 after-hours desktop support for emergencies. After hours, an on-call technician will be dispatched via the IT Network Operations Center (NOC) at (615) 322-2954. Users may also call the main IT number (615) 343-9999. Choosing option 7 will connect to the Network Operations Center (NOC). Users should provide information about the problem being encountered, the user’s identity and location, and the nature of the emergency. Please identify yourself as part of the DESKTOP SUPPORT program. NOC staff will page the Desktop Support on call technician. Emergency on call response times will be “as soon as possible”, understanding that the technician may require significant travel time to the service request location and that it may be necessary to coordinate access into buildings.