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Video Network Information

Vanderbilt operates its own cable television system, TeleVU. Resident students receive cable programming as part of their room and board. Consequently, there is no monthly service charge. All student rooms on campus have one tv outlet. TeleVU offers many of the popular local and cable network channels. Also included are:

  • The Library Channel which broadcasts lectures, movies, and other video as requested.
  • Vanderbilt Video Productions which offers local news, talk shows, and movies.
  • PreVU Channel which provides program listings and campus announcements.

To use TeleVU, you will need to bring:

  • Digital cable ready television (with QAM tuner) and
  • coaxial cable* to connect the television to the TeleVU port.

*Coaxial cable is the same as the cable that connects your cable service at home to your television. These cables are available for purchase at the campus bookstore.

 

TeleVU Frequently Asked Questions

How do I set up my TV to receive TeleVU channels?

Follow these steps:

    1. Connect a coaxial cable from the CaTV wall outlet to the input port on the back of your TV.
    2. Connect the TV power cord to the wall electrical outlet and turn on TV.
    3. Using your TV remote, select Menu and then select and run the Auto-Setup feature. Refer to your user manual for instructions.

If you are not receiving cable TV after following these instructions, check all coaxial connections. If there is still no reception, contact Repair Service at 615-343-9999 (on campus 3-9999).

 

Will my old analog TV still work with TeleVU?

The TeleVU system offers only digital channels. The older analog televisions will not work on the TeleVU system.

 

Can a laptop with a TV tuner installed be used to watch TeleVU?

Yes, TeleVU offers HD digital stations. Any tuner that can receive an HD signal will work. There is no need to decode TeleVU digital signals as they are delivered using clear QAM.

 

Do I need a converter box to receive the HD channels?

No, you do not need a converter box to receive the HD channels if you have an HD compatible television with a QAM tuner.

 

What is the minimum hardware requirement to view HD channels in HD and which type of set works best?

The minimum hardware required to view HD channels is a QAM compatible television. Television sets should be purchased based on the user's preferences and needs. Users are encouraged to use the same consumer product resources they would when evaluating and purchasing other electronic equipment. TeleVU staff do not evaluate television sets nor do they provide recommendations on which sets work best.

 

Will a Standard Definition (SD) television set work with all HD channels?

No, HD programming can only be viewed on an HD compatible television set.

 

Why do the digital channel numbers include a period between the numbers on the channel lineup card?

Due to the technology differences between analog and digital television, multiple digital channels can fit within one channel. This is similar to radio channels, which also use decimals.

 

Can the HD channels be programmed using the Auto-Setup option?

Yes, the HD channels can be programmed using the Auto-Setup option on most sets. However, this may vary depending on the manufacturer of the television set.

 

How can I request additional channels be added to the lineup?

The channel lineup selection is made by University Housing from a list of programming packages available from our vendor. The current channel lineup represents the broadest programming choices at the best price point. Additional programming can be purchased, but this will result in an overall cost increase to all TeleVU viewers. University Housing must approve all changes and additions to the current lineup.

 

How do I know if I am bringing the right television to view TeleVU?

Only digital televisions that have HD capabilities with QAM tuners will be able to view HD programming on TeleVU.

 

Why won't my Westinghouse TV tune in any channels?

If you have a Westinghouse TV, you will need to run a channel scan:

  • Select auto-tune on the TV.
  • Select cable. This will discover one channel and activate the tuner in the set.
  • The first prompt will tell you to contact Westinghouse. This is not required to activate the tuner.
  • Select next.
  • The next prompt will ask you for the QAM tuner activation code. Enter 14159.
  • The channel scan will start after the correct code is put in.
  • After the scan is completed, you should have all of the channels.

 

Why does my Sony Bravia only tune in some of the channels?

Your TV needs an upgrade. Go to Sony Television Support, search on the model number for your TV and follow the instructions for upgrading your TV.

 

Why does my TV tune in about half of the channels, but not all of them?

We have found that some TVs will not tune in all of the channels. This is a problem with the tuner in the TV. You will need to contact the manufacturer with the TV model number and date of purchase to get their recommendation for a solution or upgrade procedure.

 

Will a DVR work with TeleVU?

If the tuner in your DVR supports signals transmitted in a Clear QAM format, then it will be able to receive and record all of the digital and HD channels. (There is one exception with TiVo DVR. See "Will a TiVo DVR work with TeleVU?" below.)

 

Will a TiVo DVR work with TeleVU?

Yes, it will, with one exception. The tuner in a TiVo DVR does not recognize channel numbers that have a dash or dot in the number, such as 2.1, 4.1, 7.1 etc. These channels use local channel numbers, and we have to carry them with this numbering format. The TiVo box will tune them in, but you will not be able to record future programs on these channels. We have duplicated these channels in standard definition on channels 301 through 313 so that you can get programming information and record the same shows.

 

My TiVo box has lost its programing guide. How do I fix that?

To restore the programing guide, you will need to repeat the Guided Setup on your TiVo. If this does not resolve the problem, contact TiVo Support.