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Dell Partnership

On Oct. 1, 2014, Vanderbilt IT entered a partnership with Dell. Dell now provides help desk and clinical workstation support at Vanderbilt University Medical Center. As part of the partnership, VUMC faculty and staff call the Vanderbilt IT Help Desk at 343-HELP for all IT-related questions. Faculty and staff who formerly submitted tickets for IT assistance to Pegasus, the Vanderbilt IT service management tool, continue to follow this same process. If the problem requires hands-on assistance, a technician is dispatched. IT support is provided 24 hours a day, seven days a week. The Dell team assigned to Vanderbilt is located in Nashville, has a substantial presence at medical center locations, is dedicated to serving Vanderbilt and includes former Vanderbilt IT employees. As depicted below, the Vanderbilt IT Help Desk is now divided into two parts: the Clinical Application Support Team (CAST) and the Dell Technical Service Desk. Support of department-specific or highly specialized clinical applications is provided by Vanderbilt employees with application expertise. These employees are a part of Health Informatics Technologies and Services (HITS).

To learn more about this transition, please email  or reference the FAQ section.


Vanderbilt IT Help Desk


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