Frequently Asked Questions
- What services does the Tech Hub offer?
- How do I text the Tech Hub?
- How can I contact the Tech Hub ?
- Where do I go to submit a ticket online?
VUnetID
- How do I claim my Vanderbilt Account?
- How do I claim my Vanderbilt Student Account?
- How do I change my ePassword?
- How do I change my ePassword recovery questions?
- How do I have my information published or removed from VUdirectory?
Hardware
- Should I call before bringing in my computer to the Tech Hub?
- What should I bring to the Tech Hub when I walk in with my computer?
- What should I not bring with me when I walk in with my computer ?
- Should I bring my docking station?
- Can the Tech Hub take apart my computer? Can they replace faulty hardware?
-
I'm having trouble with my phone line. Who do I call to have that repaired?
About the Tech Hub
Q: What services does the Tech Hub offer?
A:
- Network troubleshooting and configuration
- Support for IT services
- Basic hardware troubleshooting
- Computer performance issues
- Virus scan and malware detection
- Email setup
- Epassword assistance
- Technical questions
- Computer network connectivity questions
- Account/login issues
Q: How do I text the Tech Hub?
You can send SMS-based text messages to the Tech Hub by texting (615) 343-IT4U (4848).
Q: How can I contact the Tech Hub
A:
Phone:
(615) 343-9999
Live chat
(when agents are available)
Telephone Repairs (for campus telephones)
(615) 343-9999
Q: Where do I go to submit a ticket online?
A:
-
Submit a Help Request
NOTE: If you have a problem requiring immediate attention call (615) 343-1631.
VUnetID (New Users)
Q: How do I claim my Vanderbilt Account?
A: Go to the VU Identity page for new users > click on
Claim Invitation
Q: How do I claim my Vanderbilt Student Account?
A: Go to the VU Identity page for new users > click on
Claim Student Account
VUnetID (Existing Users)
Q: How do I change my ePassword?
A: Go to the
VU Identity
page for existing users
>
click on
Change ePassword
, login to VU Identity and follow the instructions
here
Q: How do I change my ePassword recovery questions?
A:
Go to the
VU Identity
page for existing users
>
click on
Manage ePassword
, login to VU Identity
> End User Tools
> Change My Authentication Questions
.
Q: How do I have my information published or removed from VUdirectory?
A:
Go to the
VUIT Homepage
and click 'I Need Help
' to submit your request. Alternatively, call 615-343-9999.
Hardware
Q: Should I call before bringing in my computer to the Tech Hub?
A: Yes, you should call (615) 343-9999 to verify that you need to bring in your machine and to arrange a time during walk-in hours. A lot of issues can be resolved over the phone.
Note: You cannot drop off your machine. You must wait with your computer.
Q: What should I bring to the Tech Hub when I walk in with my computer?
Note: You cannot drop off your machine. You must wait with your computer.
A:
- CPU (the "box")
- Power cord or adapter (especially important for laptops)
Q: What should I not bring with me when I walk in with my computer
?
Note: You cannot drop off your machine. You must wait with your computer.
A: Do not bring monitors, keyboards, or mice. The Tech Hub already has these.
Q: Should I bring my docking station?
A: No, do not bring docking stations unless you are having problems with the docking station or when the computer is in the docking station.
Q: Can the Tech Hub take apart my computer? Can they replace faulty hardware?
A: The Tech Hub cannot repair hardware, such as: faulty or malfunctioning motherboards, graphics cards, CD/DVD drives, add-on cards, etc. However, they can help troubleshoot hardware issues so that you can then take your computer to a local vendor to have your machine repaired or complete a repair yourself.
Q: I'm having trouble with my phone line. Who do I call to have that repaired?
A: Call (615) 343-9999 if you are having troubles with your phone line.