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Telephone Training

Service Description

VUIT offers training for standard DTERM IP phones, ACD agent training for call centers, and collaboration and conferencing training for Microsoft Skype for Business. This service is available to Vanderbilt University and Vanderbilt University Medical Center faculty and staff.

 

Support Contact

Telephone Repair Service: (615) 421-1611 or 1-611

 

Requesting Service

 A department representative can complete an order by submitting a  Consultation Request from our  SerVU Voice Services Catalog

Clicking the link above will take you to a login page. After logging in, click on the Voice Services Catalog link in the upper left side of your screen.

Voice Services Catalog Picture 

Once in the catalog, click on Consulting and submit the request. . You will receive a confirmation email. A customer service representative will contact the department representative upon receipt of the  request and make arrangements to provide  the service.

  

What You Can Request

Skype for Business training
Dterm IP phone training
ACD phone system training

 

Documentation and Service Information Links

Voice Mail Online User's Guide
Single Line Online User's Guide


Basic Telephone User Training

Course Description:
Teaches employees how to efficiently and effectively use the University and Medical Center phone system.

Through hands-on training and instruction, the user will learn how to:

  • place internal and external calls
  • program phone
  • use and maintain autodial and speed dial functions
  • take advantage of LCD and "hot" buttons
  • utilize features such as park, page, pick up, call forward, call duration, etc.

Basic Voice Mail User Training

Course Description:
Teaches students how to efficiently and effectively use and operate University and Medical Center voice mail system.

Through hands-on training and instruction, the user will learn how to:

  • set up and access voice mail
  • retrieve messages internally and externally
  • send & receive messages, including listening and recording features
  • set up delivery options and special system features, including time & date stamp
  • transfer callers to voice mail & specific boxes
  • navigate into voice mail boxes

Basic Telephone and Voice Mail Training

Course Description
Basic telephone user training and basic voice mail user training can be combined into one class. For details, see individual classes.

Basic ACD Training

Course Description
Introduces the features and benefits of the University and Medical Center Automatic Call Distribution system. The course also includes basic telephone user training. ACD Training is mandatory for all departments implementing a new ACD application.

Through hands-on training and instruction, the user will learn how to:

  • route and track calls
  • log in and out of ACD queue
  • handle calls via ACD
  • place internal and external calls
  • use handset features


Service

Telephony

 

Service Category

Communication and Collaboration