Vanderbilt IT Strategic Plan

The VUIT Strategic Plan is our team road map that will not only shape the direction of VUIT for the coming years, but also serve as a collective blueprint for the future. The plan is driven by 4 strategic priorities, 14 strategic goals, and approximately 60 strategic tasks. The success of the Strategic Plan relies on all of VUIT and will require many different teams to work collaboratively, cooperatively, and closely together. 

VUIT Strategic Priorities infographic text 

 News & Updates

• In January, VUIT will unveil a status page that will enable us to communicate incidents, scheduled maintenances, and downtimes with our customers. The status page will integrate with supported third-party vendors, such as Zoom, Microsoft Office 365, and Box to provide updates. Customers will be able to proactively subscribe to alerts by email or text.

Monthly dashboard

January 2021 Strategy Dashboard

Engage VU Strategic Plan

Enhance VUIT's support of the university by increasing our services and value to customers 

Strategic Goals:

1. Align VUIT with institutional goals

2. Communicate actively and effectively to the broad VU community

3. Demonstrate customer focus by actively engaging client agenda

ATTRACT, DEVELOP, AND RETAIN DISTINCTIVE TALENT

Assure a first-class workforce in a first-class workplace

Strategic Goals:

1. Enhance and articulate a competitive employee value proposition

2. Assure the growth and development of a diverse team

3. Empower our team to grow thier skill sets

4. Equip our people with the tools to understand, evolve, and promote our services

DELIVER OUTSTANDING TECHNICAL AGENDA

Provide speed to value technology

Strategic Goals:

1. Establish an Architecture Review Board to align technology to business strategy

2. Assure reliable, accessible, serviceable, and secure technology infrastructure

3. Identify and reduce IT risk in the delivery of our products and service

4. Understand and pilot key emerging technologies

Elevate Customer-Focused service

Radically inflect our processes, roles, and language towards customer accessibility and visibility

Strategic Goals:

1. Improve each customer contact technique and effectively integrate them

2. Develop a culture to drive continuous service improvement

3. Expand self-service capabilities with technologies, including AI