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VUmailguard

Service Description

VUmailguard is an integral part of the Vanderbilt email service. Its purpose is to keep Vanderbilt's network healthy, safe, secure, and operational by protecting users from malware such as viruses, worms, Trojan horses, and spyware as well as phishes and unsolicited email (spam). Powered by Microsoft Office 365's Exchange Online Protection (EOP) engine, this cloud-based filtering service detects nefarious or spam email messages and retains them in a containment area (or quarantine) for 15 days. Each day, if any messages are placed in a mailbox owner’s quarantine, that mailbox owner is notified via a digest email. This email summarizes all captured emails over the previous 24-hours. Here is an example of the spam notification digest:

Spam Notification

Support Contacts

Help Desk   

NOTE: Vanderbilt University alumni do not have active Vanderbilt accounts and should contact VUIT TechHub for assistance in releasing messages in quarantine.  

Service Charges or Fees

There are no fees for this service. 

Requesting Service

This service is automatically provisioned.

Documentation and Service Information Links

VUmailguard Frequently Asked Questions 

Service

Email and Calendaring

Service Category

Communication and Collaboration