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NEC SP350 FAQ

What is the NEC SP350 Softphone?

NEC's SP350 Softphone is an IP telephone that is installed on a personal computer (PC) or laptop and delivers high quality voice via a USB-connected headset/handset. Designed to meet the needs of any employee, it can be used as a primary desktop telephone, a supplemental desktop telephone or a remote/telecommuting device. The SP350 Softphone provides call centers valuable flexibility in managing their agents and important options in planning for disaster recovery by allowing agents the ability to work remotely from any location.

How do I order a SP350 Softphone?
The SP350 Softphone can be ordered just like any other telephone at Vanderbilt. A phone may be ordered by submitting a requisition to VUIT or online through eProcurement.

How much does the SP350 Softphone cost?
The SP350 Softphone can be purchased as an add-on to an existing telephone or ACD telephone for a monthly cost of $5. The SP350 Softphone can also be purchased as a stand-alone phone for $32 per month. However, it is important to note, the SP350 Softphone is not available as a stand-alone ACD telephone.

What do I do if I have a problem with my SP350 softphone?
For questions or support issues regarding the SP250 softphone please call Voice Services at 1-1611, 615-421-1611 off campus.

Does the SP350 Softphone work with Global Navigator?
Yes, a call center agent using the SP350 will interact with Global Navigator (GNAV) identically as any other agent to provide call statistics and reporting through GNAV.

Can I use my desk phone and my SP350 at the same time?
No, a user must be logged into the either the SP350 Softphone or their desk phone. It is important to note that an SP350 Softphone can only be an add-on to an IP Dterm desk phone. When the SP350 is set up as an add-on to an existing IP DTerm desk phone, the two phones will share an extension. Once a user logs into the SP350 Softphone, they will then be logged out of their desk phone, and vice versa.

What happens if my workstation has a problem while using the SP350 Softphone?
The SP350 Softphone will behave just like any other phone that experiences a hardware problem. If you are on a call using your SP350 Softphone and your workstation experiences a hardware or software problem causing the SP350 to stop, the call will be dropped. If a call center agent is logged into their ACD queue and experiences a problem with their workstation that causes the SP350 to stop, the agent will remain logged into their queue and would need to contact VUIT to be logged out.

What do I need to use the SP350 Softphone?
Once a user has completed the installation instructions to set up the SP350 Softphone on their workstation, all that is needed is a USB connected headset/handset. If using the SP350 Softphone from outside the Vanderbilt network, a user would need to download and enable a VPN client on their workstation. While VUIT will make a best effort to support any issues you may have with the SP350, we can only guarantee support of the SP350 for users that are only running the VUIT recommended VPN on their workstations. The VUIT recommended is available to the Vanderbilt community here.

Can I run the SP350 Softphone from my home computer?
Users are free to install and use the SP350 on their personal computers. The functionality and call billing will occur just like you are working at your desk. Please note, VUIT will not guarantee the NEC 350 Softphone will function on a non-university/VUMC owned PC or workstation. VUIT will make our best effort to assist with any problems remotely, but just can't promise full support to non-university/VUMC owned machines.