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Emergency Red Phone System

Service Description

The purpose of the Red Phone system is to ensure that strategic locations will have a working phone at all times. Since the Vanderbilt Telephone System is widely distributed with diverse and redundant components, it is highly unlikely that the entire phone system would be out of service in an emergency situation. Therefore, a department's "Red Phone" is served out of a different part of the Telephone System than its regular phones. If phone system problems are experienced, some areas will need to use Red Phones while other areas will have full service for all of their telephones. 

Click here to view the online RedPhone Directory .


Support Contacts

Help Desk   
Partner Support  


Service Charges or Fees

Fees or charges for an Emergency Red Phone are the same as a monthly charge for analog voice service or a "single line".  See Detailed Price List

 

Requesting Service

The Red Phone System has limited capacity for expansion. If a department head decides that his/her department needs a Red Phone, the department must submit an order. 

  • For VU users, submit a request via the  SerVU Voice Services Catalog.

    Voice Services Catalog Picture
    Clicking the link above will take you to a login page. After logging in, click on the "Voice Services Catalog" link in the upper left side of your screen. Once in the catalog, click on "Misc. Phones/Services" and select "Red Phone" under "Type," then select the appropriate action. After your request is submitted, you will receive a confirmation email.
  • For VUMC users, go to the  VUMCIT online catalog .

The request should specify conversion of an existing single-line phone to a Red Phone or the installation of a new single line to be used as a Red Phone.


What You Can Request

Install Emergency Red Phone
Remove Emergency Red Phone


Documentation and Service Information Links

Frequently Asked Questions:

    1. What will the Red Phone system provide?
    2. Where are the strategic locations served by the Red Phone System?
    3. Can new Red Phones be added to the system?
    4. Can departments request a specific Red Phone extension number?
    5. Can a D-term Series E phone be used as a Red Phone?
    6. How many phone lines are currently assigned Red Phone extension numbers?
    7. When can Red Phones be used?
    8. Why would we need to use the Red Phone system?
    9. How will departments know when there is a Telephone System problem?
    10. How will departments be notified that a Telephone System problem has been resolved?
    11. How do I get a list of the Red Phone numbers? 

1.  What will the Red Phone system provide?

The Red Phone System provides a working phone line in strategic locations, even if all other phones in that department are not working.
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2.  Where are the strategic locations served by the Red Phone System?

Check the  Red Phone Directory .
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3.  Can new Red Phones be added to the system?

The Red Phone System has limited capacity for expansion. If a department head decides that his/her department needs a Red Phone, the department must submit an order. 

  • For VU users, submit a request via the  SerVU Voice Services Catalog.

    Voice Services Catalog Picture
    Clicking the link above will take you to a login page. After logging in, click on the "Voice Services Catalog" link in the upper left side of your screen. Once in the catalog, click on "Misc. Phones/Services" and select "Red Phone" under "Type," then select the appropriate action. After your request is submitted, you will receive a confirmation email.
  • For VUMC users, go to the VUMCIT online catalog .

The request should specify conversion of an existing single line phone to a Red Phone or the installation of a new single line to be used as a Red Phone.
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4.  Can departments request a specific Red Phone extension number?

Extension numbers will be assigned by Vanderbilt Information Technology from a range of numbers specifically assigned for Red Phones.
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5.  Can a Dterm Series E phone be used as a Red Phone?

No. All Red Phones must be single-line phones.
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6.  How many phone lines are currently assigned Red Phone extension numbers?

Currently there are approximately 230, and we anticipate growth.
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7.  When can Red Phones be used?

Red Phones can be used during both normal service and emergency conditions. The procedures for placing and receiving calls on Red Phones are exactly the same under both conditions.
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8.  Why would we need to use the Red Phone system?

During a Telephone System problem, Red Phones might be the only working telephones in a department area.
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9.  How will departments know when there is a Telephone System problem?

As soon as Vanderbilt Information Technology staff has established that a problem exists with the Telephone System, the Vanderbilt Operator will announce to staff in the medical facilities via the overhead paging system:

"Some portions of the Vanderbilt telephone system are not operational at this time. Units without normal telephone service should use Red Phones. If you are experiencing difficulty reaching another unit by telephone, please refer to the Red Phone directory."

All other areas of the university will only know if they experience trouble placing or receiving calls. 
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10.  How will departments be notified that a Telephone System problem has been resolved?

The Vanderbilt Operator will announce to staff in the medical facilities via overhead paging:

"The Vanderbilt telephone system is now operational. Please resume normal telephone procedures."

All other areas of the university will know as soon as they are aware that their regular phones are working normally (i.e., as soon as calls begin to come in on the regular phones).
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11.  How do I get a list of the Red Phone numbers?

Vanderbilt Information Technology provides a Red Phone directory at each Red Phone location. Additional copies may be obtained by calling (615) 343-9999. You can also  view the directory online
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Related Services

Telephone Service


Service

Telephony

 

Service Category

Communication and Collaboration