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Voice Services

Ordering

Ordering new telephones
  • As of February 28, 2019, use the SerVU Voice Services Catalog to place telephone orders and to request any voice service previously ordered in eProcurement or on the web form.
    Clicking the link above will take you to a login page. After logging in, click on the "Voice Services Catalog" link in the upper-left side of your screen.

    Voice Services Catalog Picture

    Select the appropriate catalog and place your order. You will receive a confirmation email. If there is a cost, your approver will receive an email which requests them to click on approve or deny. Once your order is approved, you will receive a call from the VUIT Voice Services team. You can track the progress of your order by clicking on the My Tickets link on the main page.

  • Price List 
    For a current price list of services, equipment, and products or for further assistance in ordering service, call VUIT at (615) 343-9999 and ask to speak to a customer service representative.

Automated Voice Processing

  • Voicemail  - voice mailboxes for storing and forwarding messages, voice menus for routing and responding to calls, recorded announcements, and information access to databases.
  • Automatic Call Distribution (ACD)  - evenly distributes incoming calls to a group of people.

Billing

  • Changes - COA changes for monthly billing of telephones or long distance charges can now be submitted using the  SerVU Voice Services Catalog . Extensions, V-Net codes, calling card numbers, etc., associated with the changing COA must be listed, along with the new COA. Clicking the link above will take you to a login page. After logging in, click on the Voice Services Catalog link in the upper left side of your screen. Once in the catalog, click on Billing and submit the request. . You will receive a confirmation email when you submit the request. Voice Services Catalog Picture

  • Discrepancies- If errors appear on your monthly invoice, please photocopy the invoice, highlight the discrepancy and indicate the nature of the problem. Mail the "highlighted copy" of the invoice to VUIT Business & Finance, Peabody Box 34.

Cellular Service

  • Cellular Service: VUIT isn't in the cellular business, but we have special pricing plans with Vanderbilt's preferred vendor.

Conference Calls

  • Three-Way Calling - With call in progress, ask party to hold. Press Transfer, receive interrupted dial tone. Dial desired number. After call is answered, press CONF. CONF LED lights. Three-way conference is established. If one party hangs up, the other two remain connected. CONF LED goes out. 
  • 4-16 participants - There are several ways to do this:
1. Call Center assistance: Conference calls for more than three and up to sixteen participants can be accomplished through the  Vanderbilt Call Center  at 3-6048. Prior notice is helpful in setting up large conferences this way. This is a free service provided by the Call Center unless the operator is required to call/connect long distance parties. Outbound long-distance calls will be charged to your V-net card number. 

2. The 8-party Conference Bridge equipment that can be installed on phones. There's a recurring charge associated with this - $4.00 per month.

Consulting

  • On-site evaluation of current telephone set-up and/or evaluation of specialized voice applications. For more information, please call VUIT at (615) 421-1611.

Feature Programming

  • Programmable features include: Call Pick-Up Groups, Call Hunt Groups, and Forwarded Virtual Numbers.

Long Distance Services

  • V-Net is the university's long distance service. An authorization code (V-Net number) will be issued per authorized and approved request submitted via the SerVU Voice Services Catalog . Departments must also submit an order to cancel V-Net codes for employees who transfer or leave the university. Domestic long distance is included at no charge in your monthly phone service. International calls are billed to your COA via VNET or billed to extension for Skype phones.Voice Services Catalog PictureClicking the link above will take you to a login page. After logging in, click on the Voice Services Catalog link in the upper left side of your screen. Once in the catalog, click on Misc.Phones/Services and select VNET Code under Type. After your request is submitted, you will receive a confirmation email.

 

Red Phones

  • The "Emergency Red Phone System" is designed to provide communication coverage in the event of a phone system outage.

Telephone Repair

Telephone Repair Service: The number (615) 421-1611 is dedicated to all of the voice and data services Vanderbilt IT provides, including telephone repair, support assistance with any voice issues, service questions about eProcurement orders for voice and data, Lync, voicemail, and caller’s menus.

If you are experiencing service problems or need telephone repair service, call (615) 421-1611 and provide the following information:

Contact name and department Location of phone
Extension (number in need of repair) Type of phone
Contact extension Description of problem

Toll-Free

  • Toll-Free 1-800/866/877/888 Access: To provide toll-free inbound long distance service, administrators can obtain a toll-free number which is assigned to a specific department. Charges for calls placed to a department's toll-free number are billed by Vanderbilt Information Technology. Departments are charged 11 cents per minute for incoming toll-free calls.
    Voice Services Catalog Picture
    Request a toll-free number via the SerVU Voice Services Catalog. Clicking the link will take you to a login page. After logging in, click on the "Voice Services Catalog" link in the upper-left side of your screen. Once in the catalog, click on "Misc.Phones/Services" and select "Toll Free Number" under "Type." After your request is submitted, you will receive a confirmation email.

Traffic Studies

  • Traffic Studies: Statistics for the incoming and outgoing call volume are on an hourly basis. For incoming calls, data can be provided on how many calls were answered vs. not answered or busy. A traffic study cannot provide duration of call. Studies also will not provide the incoming or outgoing telephone numbers. Telephone studies should only be used to look at call volume and whether incoming calls are answered. A one-week study costs $50 per extension. For more information, please call VUIT at (615) 343-9999.

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