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Voicemail (NEC)

Service Description

This information applies to faculty and staff.

"Voicemail" is an umbrella covering a variety of automated voice processing features including voice mailboxes for storing and forwarding messages, voice menus for routing and responding to calls, recorded announcements for selectively disseminating information, and information access to databases.


  • Basic Voice Mailbox: This allows messages to be sent and received when you are on your phone or out of the office. With voicemail you can communicate more efficiently and effectively. Voicemail lets you be accessible and provides you access to the information and people with whom you need to speak around the clock. Additionally, more than one caller at a time can leave messages in a voice mailbox. Voice mailboxes are password protected. D-Term telephones have a visual display when new messages have been received. Single line telephone users hear a broken dial tone when they have new messages.
  • Call Routing Mailboxes: Voice menus offer a way to efficiently manage the multitude of calls coming into a central answering point in your office. Instead of using your personnel resources to answer routine calls, you can give your callers call-routing options. For instance, the caller can listen to a pre-recorded announcement or route themselves to an extension or mailbox.
  • Information Mailboxes: The announcement only feature plays a recorded message of up to 5 minutes in length. It can be changed as frequently as the user desires: hourly, daily, monthly, etc. It can also be activated/deactivated at the user's discretion through use of the call-forwarding feature.
  • Transfer Mailboxes: Automatically transfers the calls of a "non-subscriber" to a predetermined mailbox. If someone wants to share a mailbox with you, they must have a transfer mailbox installed on their extension.

Requesting Service 

To order, use the SerVU Voice Services Catalog .

Voice Services Catalog Picture

Clicking the link above will take you to a login page. After logging in, click on the "Voice Services Catalog" link in the upper-left side of your screen. Once in the catalog, click on "NEC Phone Orders" and select "Voice Mail" under "Type." After your request is submitted, you will receive a confirmation email.

Request voicemail training by calling (615) 343-9999. For more information, see our Training page.