VUIT Institute

 

 

 

VUIT Institute is the evolution of a customer service training program started by Vice Chancellor John Lutz upon his arrival at Vanderbilt in 2014. It has four mandatory modules for all team members and a fifth module for VUIT managers. In addition to providing professional development opportunities, VUIT Institute provides a forum for interaction with peers, a deep dive into interesting and informative topics, and a chance to hear from VUIT leaders.

 

 

Module 1: Our Work in Context

Presentation Material

• Slide Deck
• Video

Books

• Henry Rosovsky,  The University: An Owner's Manual. W.W. Norton & Company (1991)
  • Additional commentary
• Jonathan R. Cole, The Great American University: Its Rise to Preeminence, Its Indispensable National Role, Why It Must Be Protected. PublicAffairs (2012)
  • Additional commentary

Websites

• Vanderbilt University Quick Facts
• History of Vanderbilt University
• Vanderbilt's Office of the Chancellor
• The Vanderbilt University Academic Strategic Plan
• Vanderbilt Admissions
• VUIT Highlights

Resources

• The Association of American Universities
• 247 Sports - Every SEC football program's gross revenue for last fiscal year (May 13, 2018)
• Saturday Down South - Gross revenue figures for all 14 SEC football programs released (August 22, 2018)
• Vanderbilt University Residential Colleges

 

Module 2: Equity, Diversity, and Inclusion

Presentation Material

• Slide Deck

Books

• Nicola Yoon, The Sun is Also A Star. Random House
  
  • Additional commentary
• Howard J. Ross, Everyday Bias: Identifying and Navigating Unconscious Judgments in Our Daily Lives. Rowman & Littlefield Publishers (2014)
  • Additional commentary
  • Additional commentary

Videos

• George Ella Lyon - "Where I'm From"
• VUIT Employees - "Where We're From"
• Chimamanda Ngozi Adichie - "The Danger of a Single Story"
• Brené Brown - "Empathy"
• Howard J. Ross - "Unconscious Bias"
• Ken Tanaka - "What Kind of Asian Are You?"
• Quartz - "What is a Microaggresion?"

Websites

• NPR - 'Where I'm From': A Crowdsourced Poem That Collects Your Memories Of Home
• Kentucky Arts Council - Kentucky's "Where I'm From": A Poetry of Place
• Twenty One Toys - Dr. Brené Brown: Empathy vs Sympathy

Resources

• VUIT Diversity and Advisory Board
  
  
  

Module 3: Customer Service Mentality

PRESENTATION MATERIAL

• Slide Deck
• Video

BOOKS

• The Disney Institute, Be Our Guest: Perfecting the Art of Customer Service .  Disney Editions; Revised, Updated edition (November 8, 2011)
  • Additional Commentary
• Tony Hsieh (Zappos CEO), Delivering Happiness: A path to profits, passions and purpose .  Grand Central Publishing; 1 edition (May 20, 2010)
  • Additional Commentary

VIDEOS

• IT Crowd Help Desk (what not to do)
• "Different Perspectives (BOAT)"

WEBSITES

• VUIT Organizational Charts
• VUIT Awards and Recognition

RESOURCES

• helloit@Vanderbilt.edu

 

Module 4:  Maximizing Personal Impact

VUinstibITe A - Tools: Tips, Tricks, and Ettiquite

• InstibITe A
• Video
• VUIT Tips

VUinstibITe B - Organizing and Time Management

• InstibITe B
• Video

VU INSTIBITE C - EFFECTIVE COMMUNICATION

• InstibITe C

Resources

• Business Insider - 15 email etiquette rules every professional should know
• Grammarly.com – The Dos and Don’ts of Business Email Etiquette
• LinkedIn Learning Video : “Being an effective teammate”
• Marcia Dennis, Managing Priorities and Deadlines, SkillPath Publications (2007)