Skip to main content

Voice Services

About Voice
VUIT provides reliable and cost effective telecommunications services to the Vanderbilt University Medical Center community. If you can't find what you're looking for on this site, please contact us via phone or email.

For University listings, visit the Vanderbilt University Voice Services page.

911 Notice:  When placing a call to 911 from a VU Skype client, the call will be routed to the VUPS public safety answering point (PSAP) regardless of the geographic location of the caller.  If the caller is not located in a campus building, E911 location information will be unavailable or inaccurate.  Therefore, please ensure the 911 calls are made through a traditional landline or cellphone and not through Skype when away from Vanderbilt University or Vanderbilt University Medical Center campuses.

Ordering new telephones or data lines

Reporting Voice Issues
Call (615) 421-1611 (or (615) 343-9999) and follow the caller menu instructions. More information is listed here



  • D-term phones $44 monthly charge
  • NEC Stand Alone D-term Softphone $44 monthly charge
  • NEC Softphone Add-on $5.50 monthly charge
  • D-term IP6 phones $33 monthly charge (One Hundred Oaks)
  • Single line/Modem/Noset/Red phones $33 monthly charge
  • ACD D-term Series E $44 monthly charge
  • Blue light emergency phones $35.20 monthly charge
  • Elevator phones $29.70 monthly charge
  • Cordless D-term $44 monthly charge ($70.40 total)
  • Polycom SoundStation IP 5000 conference phone $311.30
  • Polycom SoundStation IP 6000 conference phone $467.50
  • Polycom Trio 8800 conference phone $723.13
  • Poly CCX400 $247.50
  • Poly C60 $727.10

Headsets (Various Rates)

  • D-term IP headsets
  • Skype Plantronics Black Wire Headset
  • Skype Plantronics Savi Wireless Headset
  • Plantronics CS510 Cordless Headset

Headset Accessories (Various Rates)

  • Headset mouthpiece
  • Headset wind screen
  • Headset ear pad
  • Headset splitter

Telephone Accessories

  • Line appearances $5.50 monthly charge per line
  • Voice mail $11 monthly charge
  • 12-ft. handset cord 
  • 25-ft. handset cord
  • 14-ft. line cord 
  • 25-ft. line cord
  • 8 party conference $4.40 monthly charge
  • Battery for Cordless D-term phone $38.12 

Data Circuits


User Guides
Voice Mail
Single-line Phone
D-Term Series E User Guide 
D-Term IP32 User Guide
D-Term IP6 User Guide

D-Term IP2 User Guide 
D-Term Series E (ACD) User Guide
D-Term ACD-IP User Guide
NEC Softphone User Guide

User Training
Basic User Training
Basic Telephone
Basic Voice Mail
Basic Telephone and Voice Mail
IP Phone FAQ
Basic ACD 
Voice Mail (Faculty / Staff)