Vanderbilt IT

We retired DUO multifactor authentication on Sept. 22, 2025, Please enroll in Okta Verify

Reset Password

Update an expired VU password or change a current password

Multi-Factor Authentication

Activate, use, or troubleshoot Duo and Okta Verify

Vanderbilt Wi-Fi

Get connected while on campus and troubleshoot network issues

VU Identity

Claim your Vanderbilt account and VUnetID

Storage Retention

Learn how data like chats or emails are stored or limited in Microsoft collaboration tools

Report a Phishing Incident.

Learn what to look for and how to report

VU Software Store

Access and save on software resources

Just For You

Need More Help?

Send a ticket to the tech hub on campus — We are always here to help you

Report a Security Incident

Report any IT related incidents immediately

Report Phishing

Learn what to look for and how to report

On-Campus Support is provided by request:

  • Monday - Friday: 7:00 AM – 6:00 PM

Walk-up Support is provided at the Hill Center:

  • Monday - Friday: 9:00 AM - 3:00 PM

Phone Support can be reached at 615-343-9999
or by texting us at 1-844-436-1567:

  • Monday - Thursday: 7:00 AM – 11:00 PM
  • Friday: 7:00 AM - 6:00 PM
  • Saturday: Closed
  • Sunday: 2:00 PM– 11:00 PM
You may also chat with us by using the chat function found on the bottom right corner of the page. Please note that if you are using ad-blockers, you might not see the chat function.