FAQ

FAQ ON STORAGE RETENTION Microsoft Teams Chat Retention Does this policy apply to Teams channels? No, the 30-day retention policy only applies to one-to-one, group, and meeting chats. Messages in Teams channels are not affected by this policy.   What happens to files shared in Teams chats? Files… Read More

Access Guarantee What is Access Guarantee? The Access Guarantee option provides access to your download link and product key for up to 24 months from the day you place your order in case you need to reinstall your software or move your license from an old computer to a new… Read More

What is the process to access Box data from a former Vanderbilt user? To access Box data of a former Vanderbilt employee, submit a ticket with the folder or file names. You also need HR approval for this access. To obtain permission from HR, please reach out to your… Read More