Software & Computing Services

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Hardware Support & Maintenance

Description: VUIT fully supports all university-owned endpoint devices (desktops, laptops, tablets) within the four-year lifecycle. University-owned endpoint devices that are outside of the four-year lifecycle are supported to the best of our ability.

Support for personal devices is limited to connection to VU resources and services such as Wi-Fi, email, and printers.

VUIT is responsible for management of all University-owned endpoint devices and services used to manage those devices.

Available to Faculty, Staff, Researchers

List of Services

  • Endpoint Configuration

    Service Description:

    VUIT utilizes several mobile device management platforms to configure and manage endpoint devices. Management includes operating system patches and updates, device driver updates, and secured configuration.

    How do I get the service?

    Please submit a request to get the service.

    What You Can Request

    • Microsoft Endpoint Configuration Manager
    • Microsoft Intune
    • G-Suite
    • Jamf

    Contact for Further Assistance:

    Service Category: Software and Computing Devices

  • Printers & Printing
  • Virtual Desktop/Application Streaming

    Service Description:

    VUIT offers desktop and application virtualization solutions to facilitate teaching, learning and research. These solutions allow scalable options for lab solutions and access to software without the need to perform installations on local endpoint devices. Our offerings include: 

    How do I get the service?

    For access to these resources, or to inquire about adding resources please view these articles or submit a request.

    What You Can Request

    • AWS Workspaces – Virtual Desktops
    • AWS AppStream – Virtual Applications
    • Microsoft Azure Virtual Desktop – Virtual Desktops

    Contact for Further Assistance:

    Service Category:  Software and Computing Devices

  • Hardware Warranty Repair

    Service Description:

    When University-owned devices that are within the current lifecycle have hardware failures, VUIT will coordinate the warranty repair with the vendor and provide a loaner laptop while the repair is being completed.

    Should the University-owned device be out of warranty, a repair quote will be obtained, and the department will determine if they would like to pay for the repair or replace the device.

    How do I get the service?

    Request the service here

    What You Can Request

    Warranty Repair

    Contact for Further Assistance:

    Service Category: Software and Computing Devices

Software Installation & Support

Description: VUIT provides support and installation of software packages. Software can be deployed using our device configuration and management solutions on university-owned endpoint devices. Common software such as Microsoft Office, Adobe Acrobat, etc. is packaged and available to those that are licensed. Less common software can be packaged for automated deployment upon request.

VUIT also hosts and manages software licensing servers such as FlexNet. These are used to host licenses for software packages that are checked out by endpoint devices when the software is launched, and then checked back in when the software is closed.

Available to Faculty, Staff, Researchers

List of Services

  • List of Supported Software

    Service Description:

    To determine if a software product is supported, contact the Help Desk Request.

Lifecycle

Description: There are various computing options available for faculty and staff and selected devices should be determined by the needs of an individual's job duties. VUIT will provide guidance on the types of devices appropriate for different computing needs and will facilitate the purchases of computing equipment. 

Available to Faculty, Staff, Researchers

List of Services

  • Lifecycle

    Service Description:

    Technology is constantly changing and to stay up to date with these changes and ensure that endpoint devices can run the latest software our process is to lifecycle endpoint devices every 4 years.

    Departments are responsible for keeping their endpoint devices within this lifecycle as VUIT may not be able to fully support devices that are outside of the 4 year replacement cycle.  

    Contact for Further Assistance:

    Service Category: Software and Computing Devices

  • Standard Device Options

    Service Description:

    Standard Devices are professional-grade computers and devices preselected by VUIT to ensure compatibility across Vanderbilt Systems. VUIT has also negotiated pricing on these devices with our vendors.

    How do I get the service?

    Please submit a request for pricing and consultation.

    What You Can Request

    Windows Laptops – Windows laptops are configured with an Intel Ultra 7 processor, 32GB RAM, and 512GB solid state hard drive.

    Vendor/ModelScreen Size (inches)Weight (lbs.)Dimensions (H x W x D inches)
    Dell
    Latitude 735013”2.6.65 x 11.77 x 8.39
    Precision 349014”3.1.86 x 12.65 x 8.35
    Precision 359015”3.6.9 x 14.09 x 9.19
    Lenovo
    ThinkPad X1313”2.9.66 x 12.28 x 8.55
    ThinkPad P14s14”3.0.71 x 12.51 x 8.95
    ThinkPad P16s16”3.8.83 x 14.25 x 10.06

    Apple Laptops – Apple Laptops are configured with a 512GB solid state hard drive. RAM and processor vary by model.

    ModelProcessorRAM (GB)Screen Size (inches)Weight (lbs.)Dimensions (H x W x D inches)
    Macbook Air 13M31613”2.7.44 x 11.97 x 8.46
    Macbook Air 15M31615”3.3.45 x 13.4 x 9.35
    Macbook Pro 14M3 Pro1814”3.5.61 x 12.31 x 8.71
    Macbook Pro 16M3 Pro1816”4.7.66 x 14.01 x 9.77

    Desktops – desktops are configured with a 512GB solid state hard drive. RAM and processor vary by model.

    Vendor/ModelProcessorRAM (GB)Dimensions (H x W x D inches)
    Dell
    Optiplex Micro Form Factori7327.2 x 1.4 x 7.0
    Precision Compacti7328.1 x 3.1 x 7.0
    Precision Small Form Factori73211.4 x 3.7 x 11.5
    Lenovo
    ThinkStation P3 Tiny MFFi7327.0 x 1.5 x 7.2
    ThinkStation P3 Ultra SFFi7327.9 x 3.4 x 8.7
    Apple
    iMac (all-in-one w/monitor)M31618.1 x 21.5 x 5.8
    Mac MiniM2161.41 x 7.75 x 7.75
    Mac StudioM2 Max323.7 x 7.7 x 7.7

    Note: Standard device pricing can fluctuate based on market conditions.

    Contact for Further Assistance: 

    Service Category: Software and Computing Devices

  • Peripherals

    Service Description:

    Peripherals such as monitors, scanners, webcams, etc. can be ordered via VUIT or by an individual’s business area. VUIT is available to consult on any order placed.

    Standard docking stations can be found in the Oracle punchout for Dell; however, it is highly recommended that a consultation occur prior to ordering a docking station to ensure compatibility.

    How do I get the service?

    Please submit a request for pricing and consultation.

    Contact for Further Assistance: 

    Service Category: Software and Computing Devices

  • Warranties

    Service Description:

    VUIT purchases warranties with endpoint devices to cover hardware damage. These warranties cover accidental damage as well as hardware failures.

    Dell and Lenovo warranties will cover one accidental damage repair per year.

    Apple warranties are not limited to one accidental damage repair per year; however, a $100 deductible may be required. This deductible is the responsibility of the department and will not be covered by VUIT.

    What You Can Request

    Device warranties due to damage

    Contact for Further Assistance:

    Service Category: Software and Computing Devices

  • Asset Inventory

    Service Description:

    VUIT maintains an asset inventory of all university-owned, managed endpoint devices. Inventory will be provided upon request to assist in budget and lifecycle planning.

    How do I get the service?

    Please submit a request for an endpoint inventory of your area

    Contact for Further Assistance:

    Service Category: Software and Computing Devices

  • Device Returns & Employee offboarding

    Service Description:

    Endpoint devices should be returned to VUIT when employees transition out of the department or university. VUIT will reimage the device to prepare it for the replacement employee or process it out if it is at the end of the 4 year lifecycle.

    If the device will not be immediately reused, VUIT can store the device and deliver it when needed.

    Contact for Further Assistance:

    Service Category: Software and Computing Devices