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Shared Exchange Mailboxes (SEM)

Service Description

A Shared Exchange Mailbox (SEM) is a mailbox which allows multiple users to access it. Each SEM has a unique email address for sending and receiving and can be created by your local  IT Support Staff .

Support Contacts

Help Desk   

Service Charges or Fees

There are no fees for this service. 

Requesting Service

Request a new Shared Exchange Mailbox (SEM)

Access to a SEM is managed by Active Directory (AD) security groups. This allows support personnel to manage access to the SEM without needing direct access to the mailbox. If you are unsure of who manages the SEM you are needing to access, or to change the support person for an SEM please contact the VUIT Help Desk.

What You Can Request

SEM access
Designate a support represtative

Documentation and Service Links 

Accessing a SEM with OWA  

  1. Know the email address of the mailbox you wish to access. If it’s a personal email address, use the  People Finder .  
  2. Open a web browser such as Explorer, Chrome, or Firefox and put the following in the location bar: .  
  3. Log into Vmail using your  VUnetID  and password when prompted.   

Accessing a SEM:

Outlook 365 (Windows)

  • Open Outlook client
  • Click File > Account Settings > Account Settings
    PHOTO 1
  • Under the Email tab click on 'New'
  • Enter the shared mailbox address and click 'Connect'

              PHOTO 2

  • On the Microsoft Sign-in screen, select "Sign in with another account"

              PHOTO 3

  • Change email address to your personal email, select 'Next', and then enter your VU password
  • If you get the Microsoft Sign-in screen again, simply click "Sign in with another account"
  • Click on your signed in VU account
  • Shared mailbox account should now be added to Outlook

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Outlook 365 (Mac)

  • Click the Outlook menu, then click Preferences
  • Click Accounts

            MAC 1

  • Click the “+” sign in the bottom left and select New Account

            MAC 2


  • Enter the email address for the shared mailbox, then click Continue

            MAC 3

  • At the Microsoft login window, click Sign in with another account

            MAC 4

  • Replace the shared mailbox address with your VU email address, then click Next
  • Enter your VU password, then click Sign in
  • Click Done when the account has been confirmed as added
  • Close the Preferences window in Outlook


Sending Email as an SEM

To send a message from the SEM, compose anew email and chose the “FROM:” dropdown  in  the new email.SEM From Dropdown

Related Services

Vmail - Faculty/Staff Email 


Email and Calendaring 

Service Category

Communication and Collaboration