Voice Services
About Voice
VUIT provides reliable and cost effective telecommunications services to the Vanderbilt University community. If you can't find what you're looking for on this site, please contact us via phone or email.
For Medical Center listings, visit the Medical Center's Voice Services page.
Ordering new telephones
As of February 28, 2019, use the SerVU Voice Services Catalog to place telephone orders and to request any voice service previously ordered in eProcurement or on the web form.
Clicking the link above will take you to a login page. After logging in, click on the "Voice Services Catalog" link in the upper-left side of your screen.
Select the appropriate catalog and place your order. You will receive a confirmation email. If there is a cost, your approver will receive an email which requests them to click on approve or deny. Once your order is approved, you will receive a call from the VUIT Voice Services team. You can track the progress of your order by clicking on the My Tickets link on the main page.
For more information please visit the Voice Services Ordering FAQ page
Reporting Voice Issues
Call (615) 421-1611 (or (615) 343-9999) and follow the caller menu instructions. More information is listed here.
For Data Network Service requests, please see Data Network Services page.
PRODUCTS:
D-term phones (32 button)
IP D-term phones (6 button)
ACD D-term Series E
NEC Softphone
Elevator Phone
Emergency Bluelight Phone
Fax lines
FWD Virtual Off-Premise
Ring Down Circuits
Data Circuits
Headsets
Detailed Price List
SERVICES:
Automatic Call Distribution (ACD)
Billing Changes / Discrepancies
Cellular Service
Conference Calls
Consulting
E911 System at Vanderbilt
Feature Programming
Global Navigator
NEC Softphone
Long-Distance Services (V-Net /Bill-By-Extension)
Long-Distance Rates (V-Net)
Call Center
RedPhone Info
RedPhone Directory
Telephone Repair Service
Toll-Free 1-800/866/877/888 Numbers
Traffic Studies
User Guides:
Voicemail
Single-line Phone
D-Term Series E User Guide
D-Term IP32 User Guide
D-Term IP6 User Guide
D-Term IP2 User Guide
D-Term Series E (ACD) User Guide
D-Term ACD-IP User Guide
NEC Softphone User Guide
User Training:
Basic User Training
Basic Telephone
Basic Voicemail
Basic Telephone and Voicemail
IP Phone FAQ
Basic ACD
Voicemail (Faculty / Staff)
Voice Services Ordering FAQ
VUPD E911 System Training
VUPD E911 Location Verification Process