Voice Services
About Voice
VUIT provides reliable and cost effective telecommunications services to the Vanderbilt University community. If you can't find what you're looking for on this site, please contact us via phone or email.
For Medical Center listings, visit the Medical Center's Voice Services page .
Ordering new telephones
- Currently, we use the Vanderbilt Telephone Request Form to place telephone orders and to request any voice service previously ordered in eProcurement. eProcurement went offline in mid-December 2017 as part of the university’s transition to Oracle Cloud.
- Coming Soon! As of February 28, 2019, use the SerVU Voice Services Catalog to place telephone orders and to request any voice service previously ordered in eProcurement or on the web form.
Clicking the link above will take you to a login page. After logging in, click on the Voice Services Catalog link in the upper left side of your screen.
Select the appropriate catalog and place your order. You will receive a confirmation email. If there is a cost, your approver will receive an email which requests them to click on approve or deny. Once your order is approved, you will receive a call from the VUIT Voice Services team. You can track the progress of your order by clicking on the My Tickets link on the main page.
Reporting Voice Issues
Call (615) 421-1611 (or (615) 343-9999) and follow the caller menu instructions. More information is listed
here
.
For Data Network Service requests, please see Data Network Services page.
PRODUCTS:
- D-term phones (32 button)
$40 monthly charge - IP D-term phones (6 button)
$30 monthly charge - ACD D-term Series E
$40 monthly charge - NEC Softphone
$40 monthly charge - Stand Alone Phone or $5 monthly charge - Add-on to Existing Phone(ACD or Standard) - Elevator Phone
$30 monthly charge - Emergency Bluelight Phone
$30 monthly charge - Fax lines
$30 monthly charge - FWD Virtual Off-Premise
$22 monthly charge - Ramtech
$27 monthly charge -
Ring Down Circuits
$27 monthly charge - - Data Circuits
- Headsets
- Detailed Price List
SERVICES:
- Automatic Call Distribution (ACD)
- Billing Changes / Discrepancies
- Cellular Service
- Conference Calls
- Consulting
- E911 System at Vanderbilt
- Feature Programming
- Global Navigator
- NEC Softphone
- Long Distance Services (V-Net /Bill-By-Extension)
- Long Distance Rates (V-Net)
- Call Center
- RedPhone Info
- RedPhone Directory
- Telephone Repair Service
- Toll Free 1-800/866/877/888 Numbers
- Traffic Studies
User Guides:
Voice Mail
Single-line Phone
D-Term Series E User Guide
D-Term IP32 User Guide
D-Term IP6 User Guide
D-Term IP2 User Guide
D-Term Series E (ACD) User Guide
D-Term ACD-IP User Guide
NEC Softphone User Guide
User Training:
Basic User Training
Basic Telephone
Basic Voice Mail
Basic Telephone and Voice Mail
IP Phone FAQ
Basic ACD
Voice Mail (Faculty / Staff)
Voice Mail(Students)
VUPD E911 System Training
VUPD E911 Location Verification Process