Collaboration Tools
Description: Encompasses a suite of digital platforms and applications designed to facilitate seamless communication, teamwork, and information sharing among faculty, staff, and students.
Available to Faculty, Staff, Researchers, Students
List of Services
Telephony
Description: Encompasses provisioning, management, and support of reliable voice communication systems and services for faculty, staff, students, and administrative offices. This service subcategory ensures seamless connectivity, accessibility, and functionality of voice communications across campus, supporting both internal and external communication needs.
Available to Faculty, Staff
List of Services
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Telephony Services
Service Description:
VUIT provides service to over 6,000 voice users across the university with features and capabilities such as voice mail, conference calling, long distance calling, conference bridges, call forwarding, and call center features. Service is provided using Microsoft Teams and Cisco Unified Communications. Any Vanderbilt University faculty or staff can request telephone/voice services.
How do I get the service?
The grid below outlines the types of services available for the Vanderbilt community. Please review each option to determine the type of service of interest. Once decided, simply click the button for the related service.
I need a VU telephone # for faculty or staff:
- To be added, deleted, or changed
- To call an external (to VU) person
- To call customer's cell phones
- To receive calls from customers
- To receive calls from non-VU constitutents
- Assigned to a specific user
- To share amongst shift workers
- To share amongst student workers
- For a conference room
- For VU visitors to use
- Not assign to a specific user
- To add new or change an existing common area phone attribute
I need a call management solution:
- After business hours (time-based) call management and routing
- A call queue, with music in the background (optional), until the next available person can answer the call
- Custom message and call handling for Holidays
- Interactive call menu (Press 1 for Department 1, Press 2 for Department 2, Press 3 for Department 3, etc.)
- Emergency phone
- Reserve a phone # for future use
- Audio Visual system
- AT&T circuit/line
- Toll-Free #
- Forward a VU phone to another phone #
- Any other requests that are not specifically listed
- Individual Desk Phones
- Individual users with desk phones are encouraged to transition to headphones, speakerphones, or USB devices with built-in microphone functionality plugged into a laptop or desktop with an installed MS Teams client. Please be aware that the devices listed below as "Compatible phone sets" are applicable only to "Common area phones" and not for use as individual phones.
- Common Area Phones
- Common area phones may best be recognized as conference room phones, phones in labs, etc. and are not assigned to an individual VUnetID. The Poly CCX 400, CCX 500, and Trio C60 (image below) are compatible Microsoft Teams common area phones and have been certified for use with VU’s Microsoft Teams phone system. These devices can be purchased from CDW-G through Vanderbilt’s standard purchasing process.
- Best Use Case for each Phone type:
Feature Description Poly CCX 400 Poly CCX 500 Poly C60 Use Case Helps guide departments in their selection of MS Teams native common area phone selection Best suited for common areas such as a kiosk for passersby to use, work area with temporary workers, shared phone requirements. Speakerphone quality is good. Best suited for a small conference room with advanced speakerphone quality. Best suited for a medium to large conference room with advanced speakerphone quality. Control compatible video systems from the phone console. Speakerphone Audio Quality Ranks the quality of the speakerphone audio between the CAP phone device options. Good Better Best Dedicated MS Teams Button Enables a one-touch "Join Meeting" button that automatically connects the conference room phone to the scheduled meeting. No Yes Yes
- Phone Warranty Support
- Prior to submitting a warranty claim for a Poly product, visit www.poly.com/support/ for technical assistance.
Q: What is the warranty and how do I invoke it for the newly purchased CCX phones?
A: New CCX phones have an out-of-the box warrant as outlined below:
- Software (bug fixes only) - 90 days
- Hardware warranty (return to factory repair) - 1 year
- Hardware warranty (repair cycle time) - 30 days
Poly offers an online system for service requests. Please register your product at www.poly.com/support/.
- To determine the start of the warranty period you may be asked to provide the dated sales receipt showing the date you purchased the Poly product.
- Warranty claims that cannot be processed through your point of purchase and any other Poly product related questions should be addressed directly to Poly. You can find their knowledge base articles, ask a question, receive service over the Internet or speak directly to a representative via www.poly.com/support/.
- Any claim under this Limited Warranty is subject to you notifying Poly or your point of purchase of the alleged defect within a reasonable time of it having come to your attention and in any event no later than before the expiry of the Warranty Period.
Contact for Further Assistance:
- Help Desk Request
- For Data Network Service requests, please see Internet and Network page.
Service Category: Communication & Collaboration
Email and Calendaring
Description: Encompasses the provision, management, and support of reliable electronic communication and scheduling tools for faculty, staff, researchers and students. These services facilitate efficient communication, collaboration, and organization across academic, administrative, and research activities within the university community.
Available to Faculty, Staff, Researchers