Skip to main content

Vanderbilt IT

Vanderbilt IT
  2. Services
  3. voice
  4. Voice Services

Voice Services

About Voice
VUIT provides reliable and cost effective telecommunications services to the Vanderbilt University community. If you can't find what you're looking for on this site, please contact us via phone or email.

For Medical Center listings, visit the Medical Center's Voice Services page.

Ordering new telephones 

  • As of Dec. 15, 2017, use the new form to place telephone orders and to request any voice service previously ordered in eProcurement. eProcurement went offline in mid-December as part of the university’s transition to Oracle Cloud. 

NOTE: The new form uses Office 365, which has a different log-in format. When typing in your username, use the following template: VUnetID@vanderbilt.edu. If this is the first time you are logging in to Office 365, a box will appear requesting permission to use Office 365 and SharePoint. Select “Allow” to access the form.

Reporting Voice Issues
Call (615) 421-1611 (or (615) 343-9999) and follow the caller menu instructions. More information is listed here.

For Data Network Service requests, please see Data Network Services page.

Update: 6/30/15
New prices take effect 7/1/15

PRODUCTS:

  • D-term phones (32 button)
    $40 monthly charge
  • IP D-term phones (6 button)
    $30 monthly charge
  • ACD D-term Series E
    $40 monthly charge
  • NEC Softphone 
    $40 monthly charge - Stand Alone Phone or $5 monthly charge - Add-on to Existing Phone(ACD or Standard) 
  • Elevator Phone 
    $27 monthly charge
  • Emergency Phone
    $32 monthly charge
  • Fax lines
    $30 monthly charge
  • FWD Virtual Off-Premise 
    $22 monthly charge
  • Ramtech 
    $27 monthly charge
  • Ring Down Circuits
    $27 monthly charge
  • - Data Circuits
    - Headsets
    - Detailed Price List

SERVICES:

- Automatic Call Distribution (ACD)
- Billing Changes / Discrepancies
- Calling Cards
- Cellular Service
- Conference Calls
- Consulting
- E911 System at Vanderbilt
- Feature Programming
- Global Navigator
- NEC Softphone
- Long Distance Services (V-Net /Bill-By-Extension)
- Long Distance Rates (V-Net)
- Call Center
- RedPhone Info
- RedPhone Directory
- Telephone Repair Service
- Toll Free 1-800/866/877/888 Numbers
- Traffic Studies
- Unified Communications 
powered by Microsoft Lync [Where available] 

User Guides:
Voice Mail
Single-line Phone
D-Term Series E User Guide 
D-Term IP32 User Guide
D-Term IP6 User Guide
D-Term IP2 User Guide 
D-Term Series E (ACD) User Guide
D-Term ACD-IP User Guide
 NEC Softphone User Guide

User Training:
Basic User Training
Basic Telephone
Basic Voice Mail
Basic Telephone and Voice Mail
IP Phone FAQ
Basic ACD 
Voice Mail (Faculty / Staff)
Voice Mail(Students)
VUPD E911 System Training
VUPD E911 Location Verification Process