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  2. Desktop Support
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  4. LMS Customer Reports

LMS Customer Reports

This website provides a tool for our customers to view their annual and monthly support costs, including inventory of supported workstations and an inventory of workstations on our GHL purchase plan. In order to view these reports accurately, please make sure that the browser you are using is Microsoft Internet Explorer. Please read the instructions below "Finding Your Department Code" to identify the required department code to view the reports.

Each customer report contains a different set of information.

Report Name

Description

Customer GHL Inventory

This inventory only lists those workstations that are a part of our GHL purchase plan.  The details included show cost, installation date and location of the device.

Customer Workstation Inventory

This is an inventory of all the workstations showing manufacturer, model and other hardware specifics including some information on who utilizes the computer along with the last time the system was turned on

Customer Incident Performance
This report shows the current service level performance for the past 90 days. It includes our average time to acknowledge and resolve an incident.

Department Server Inventory
This report shows the type of servers our team supports for your department and the services assigned to the device. 

Monthly Invoice Report
This report details the total costs for service by cost center as they appear on your department pull sheets.

Finding Your Department Code

In order to view these reports for your current LMS services, you must identify the computer label on your workstation and enter the 3 letter code in the report field “Department Code.” Your computer label looks very much like the example below.

NLVMGWABC45678X

Or, it may also look like this:

NLVMGWABC45678X

The department code is only 3 characters. These are identified by the characters underlined in the picture below. 

NLVMG

Click on one of the reports listed under "LMS Customer Reports" on the right at the top. Enter your 3 letter Department Code in the box that appears on the report page and press Enter. Your all set!