Servers, Database, and Infrastructure

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Datacenter Services

Description: Explore datacenter services for reliable and secure hosting of your area's infrastructure. Learn about options for storage, management, and protection of critical data and applications.

Available to Faculty, Staff, Researchers

List of Services

Data Architecture

Description: Involves the strategic design, management, and governance of data assets to support efficient data storage, retrieval, integration, and analysis across academic, administrative, and research functions. This service subcategory focuses on ensuring that university data is structured, organized, and accessible to meet institutional goals, regulatory requirements, and user needs.

Available to Faculty, Staff, Researchers

List of Services

  • Oracle Analytics Cloud
    Service Description:

    Oracle Analytics Cloud (OAC) is a comprehensive, cloud-based analytics platform that enables organizations to leverage data insights for strategic decision-making. It integrates a variety of data analysis and visualization tools, offering functionalities such as data preparation, reporting, and advanced analytics. OAC supports diverse data sources, providing users with the ability to create interactive dashboards, conduct in-depth analyses, and share insights across the organization. It is designed to be user-friendly and scalable, catering to the needs of both business users and report developers, thus fostering a data-driven culture within enterprises.

    Vanderbilt University employees may request access to Oracle Analytics Cloud through an OAC User General request. Access requests must be submitted by an employee’s manager.

    How do I get the service?

    Contact for Further Assistance:

    Service Category: Servers, Database, and Infrastructure

Database Server

Description: Encompass the provisioning, management, and maintenance of database systems that support critical academic, administrative, and research operations. This service subcategory ensures the availability, reliability, security, and optimal performance of database servers to facilitate efficient data storage, retrieval, and management.

Available to Faculty, Staff, Researchers

List of Services

  • Managed Hosting

    Service Description:

    A virtual machine (VM) is a software implementation of a physical machine. A hypervisor separates the virtual machine from physical hardware dependencies and takes advantage of unused resources (memory, compute, and storage capacities) by sharing them with multiple VMs. Virtualization provides resiliency as virtual machines can be moved between hosts in the event of a host failure, minimizing or avoiding downtime for the guest virtual machine. VUIT is responsible for operating system (OS) level support of the server including: connectivity to the network, installation, licensing, patches and upgrades of the OS, server performance monitoring, and regularly scheduled backups. Managed Hosting is also known as Co-hosting (CoHo). The customer is responsible for licensing, installation, patches and upgrades of all applications running on the server. This service is available to Vanderbilt University faculty and staff.

    How do I get the service?

    Please click the applicable button below to request specific services through SerVU:

    Other Managed Hosting services may be requested via  Project Initiation.
     
    Contact for Further Assistance:

    Service Category: Servers, Database, and Infrastructure

  • Oracle Database Hosting

    Service Description: 

    VUIT provides a managed Oracle database platform service for departments, faculty, and staff within the Vanderbilt community. Our database platform service includes hosting, upgrades, regular bug and security patching, 24/7 monitoring, performance tuning, and backup and restore services. Databases are hosted in individual systems, each sized according to the application and customer's needs. This service is available to Vanderbilt University faculty and staff.

    How do I get the service?

    Please click the applicable button below to request specific services through SerVU

    New database requests should come in via the Relationship Management team, as part of a  PlanVU project .
     
    Contact for Further Assistance:
    • If you need support for a production database issue such as a down system/error condition/job failure/etc., please open a HIGH-priority Incident (not Request) in Pegasus. Make sure Oracle and MySQL requests are assigned to VUIT Oracle, and MS SQL Server requests are assigned to VUIT SQL Support. If you need work done on a production database that is not having failure issues, please open a Request (not Incident) in Pegasus. If you need support or work done on a non-production database, please open a Request in Pegasus.
  • Virtualization

    Service Description:

    A virtual machine (VM) is a software implementation of a physical machine. A hypervisor separates the virtual machine from physical hardware dependencies and takes advantage of unused resources (memory, compute, and storage capacities) by sharing them with multiple VMs. Virtualization provides resiliency as virtual machines can be moved between hosts in the event of a host failure, minimizing or avoiding downtime for the guest virtual machine. VUIT is responsible for operating system (OS) level support of the server including: connectivity to the network, installation, licensing, patches and upgrades of the OS, server performance monitoring, and regularly scheduled backups. Managed Hosting is also known as Co-hosting (CoHo). The customer is responsible for licensing, installation, patches and upgrades of all applications running on the server. This service is available to Vanderbilt University faculty and staff.

    How do I get the service?

    To learn more about VUIT Hosting Services Virtualization team virtual machines, contact your Relationship Manager.

    Additional Services:

    Snapshots: A snapshot preserves the virtual machine at a point in time regardless of the power state of the VM and is often used prior to an operating system or application configuration change such as patching or application upgrades. Reverting to a snapshot will restore the system to the point in time when the snapshot was taken and a last known good state. Snapshot deletion occurs every two weeks. To request a snapshot, please visit the following link:

    Virtual Server Request

    Contact for Further Assistance:

    Service Category: Servers, Database, and Infrastructure

  • Decommission Server

    Service Description:

    Server decommissioning is the process of removing an outdated or malfunctioning server. This process will permanently remove the service and any reference to it from VUIT’s infrastructure. There are 2 steps to this process. VUIT Windows Services will power off the requested server and hold onto it for 30 days. If this server is not requested anymore, VUIT Windows well permanently remove the server/service and it cannot be restored.

    How do I get the service?

    Visit here

    Contact for Further Assistance:

    Service Category: Servers, Database, and Infrastructure

  • Secure Relay for Servers (SRFS)

    Service Description:

    SRFS is the preferred Vanderbilt IT service for outbound SMTP relay from systems/devices. Only qualified systems that are registered with the SRFS service are allowed to use the service.

    How do I get the service?

    1.  Obtain a static IP address for the system, from private address space if possible (10.x.x.x)

    • University Central - Static IP Request Form
    • VUMC – Contact VUMC help desk (343-4357) or submit Pegasus request to Network Operations.

    2. Submit an SRFS request:

    Note: Prior to submitting an SRFS request, please ensure that the device is ready for deployment, with all intended applications installed and configured.  If a request is submitted and the device determined not to be deployment-ready, the request will be closed and new one will be required later when the device is ready.

    3. Configure your system for SRFS

    • Configure a valid sending address for SRFS (noreply@vanderbilt.edu is recommended)
    • Point to SRFS.vanderbilt.edu
    • Specify TCP port 25 as the default port SMTP
    • SSL/TLS is supported but not required

    Documentation and Service Information Links

    • Multipurpose printer/copier/scanners:
      • Multipurpose machines that send unauthenticated email must use the SRFS system and be registered with SRFS in the same way a server would be. If the multipurpose machine does not require a unique, identifying email address, we recommend that you configure the "From" address as noreply@vanderbilt.edu.
    • Sending email address requirements for SRFS:
      •  Use a valid email address
        • The host's sending email address must be a valid email address on the @vanderbilt.edu domain or on a Vanderbilt vanity domain.
      • Replies
        • If you expect replies from the messages sent via SRFS, the sending email address must be a valid address, such as ValidBCA@vanderbilt.edu.
        • If replies are prohibited, please use one of the sending addresses below:

    Contact for Further Assistance:

    Service Category: Servers, Database, and Infrastructure

Storage Management

Description: Encompasses the efficient and secure management of data storage infrastructure to support the diverse needs of academic, administrative, and research functions. This service subcategory ensures reliable access to data, scalability to accommodate growing storage demands, and adherence to data security and compliance requirements.

Available to Faculty, Staff

List of Services

  • Managed Storage

    Service Description:

    VUIT will assist in provisioning cloud databases to include: Amazon Web Services (AWS) RDS databases (MySQL, PostgreSQL, MariaDB, Oracle, SQL Server), Amazon Aurora (MySQL and PostgresSQL), NoSQL databases, graph databases, and open-source databases such as MySQL, Postgres, and MariaDB. This service is available to Vanderbilt University faculty and staff.

    How do I get the service?

    Please click the link below to request service through SerVU:

    Linux General Request

    What You Can Request

    • SAN Storage
    • Professional Services
    • Host Bus Adaptor

    Contact for Further Assistance:

    Help Desk Request

    Service Category: Servers, Database, and Infrastructure

  • Cloud Storage

    Service Description:

    VUIT Cloud Services will assist in architecting and provisioning cloud storage in Amazon Web Services (AWS) or Microsoft Azure. VUIT Cloud Services will also assist in determining the most appropriate storage solution available. This service is available to Vanderbilt University faculty and staff.

    How do I get the service?

    Contact your IT Relationship Manager to initiate a consultation for Cloud Storage.

    What You Can Request

    • Storage Consultation
    •  
      AWS S3 Storage (including Glacier archival storage)
    • AWS FSx Storage
    • AWS EFS Storage
    • AWS Storage Gateway
    • Azure Blob
    • Azure Files

    Documentation and Service Information Links

    • Please see Cloud Storage with AWS for the latest AWS storage options.
    • Visit here for more information on Microsoft Azure offerings.

    Contact for Further Assistance:

    Service Category: Servers, Database, and Infrastructure

Cloud Services

Description: Encompass the management, provisioning, and support of cloud infrastructure and server environments that underpin various academic, administrative, and research activities. This service subcategory focuses on delivering reliable, scalable, and secure computing resources to support the university community's diverse needs.

Available to Faculty, Staff, Researchers

List of Services

  • Cloud Database Services

    Service Description:

    VUIT Cloud Services will assist in recommending and provisioning cloud databases in Amazon Web Services (AWS) or Microsoft Azure. This service is available to Vanderbilt University faculty and staff.

    How do I get the service?

    • Contact your IT Relationship Manager  to initiate a consultation for Cloud Database Services.
    • Email: VUIT.CloudSupport@vanderbilt.edu

    What You Can Request

    • Cloud Database Consultation
    • Cloud Database Provisioning
    • Cloud Database Management

    Documentation and Service Information Links

    For available options, please see the current list of AWS or Microsoft Azure database offerings.

    Contact for Further Assistance:

    Email: VUIT Cloud Services team

    Service Category: Servers, Database, and Infrastructure

  • Cloud Hosting Monitoring

    Service Description:

    VUIT Cloud Services can provide usage, system health, security, and spend monitoring on Amazon Web Services (AWS) and Microsoft Azure offerings leveraging tools and alerting native to each environment.

    How do I get the service?

    What You Can Request

    • Consultation
    • Logging
    • Alarms (triggered by a defined event, such as CPU utilization, or a health check failure)
    • Budgets (including setting your own budget and receiving notifications at 25%, 50%, 75% of budget, etc.)
    • Performance Metrics (statistics, graphs and other metrics on the performance of your instances)

    Contact for Further Assistance:

    Email: VUIT Cloud Services team

    Service Category: Servers, Database, and Infrastructure

  • Cloud Account Services
    Service Description:

    VUIT Cloud Services manages Vanderbilt's Amazon Web Services (AWS) and Microsoft Azure cloud spaces on behalf of the entire university. The Cloud Services team handles creation, access, baseline logging and monitoring implementation, funding source tracking, and decommissioning for accounts (AWS) and subscriptions (Azure). VUIT Cloud Services also assists in migrating accounts or subscriptions from other institutions into Vanderbilt's cloud spaces. This service is available to Vanderbilt University faculty and staff.

    How do I get the service?

    For AWS account creation, complete this form. For all other requests, contact your IT Relationship Manager or send an email to VUIT.CloudSupport@vanderbilt.edu.

    What You Can Request

    • AWS Account Creation
    • Azure Subscription Creation
    • AWS Account Access
    • Azure Subscription Access
    • COA or POET updates
    • Account or Subscription Ownership Transfer
    • Account or Subscription Decommissioning

    Contact for Further Assistance:

    Email: VUIT Cloud Services team

    Service Category: Servers, Database, and Infrastructure