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VU Help Desk

Check out the Tech Hub for walk-up tech support.

Getting Assistance


Call / Chat

Bring In

University Help Desk Form

VUMC Help Desk Form

(615) 343-9999
(3-9999 from on-campus)

Live chat
(when agents are available)

Call First
Do not bring your computer before calling or emailing the Help Desk. Many problems can be resolved over the phone. Hours for walk-in assistance are posted on the right.

See the checklist below to know what to bring when drop off your computer.

STUDENTS! Want a job working for the IT Help Desk? Apply now!

Internet Connectivity Trouble

Have your MAC address ready before calling to report trouble connecting to the internet. 


Computer Checklist

Desktop Computers

  • CPU (the “box”)
  • Power cord or adapter
  • any "dongle" required to attach an Ethernet cord or phone line to the computer's Ethernet card or modem 
  • Docking Stations 
    Do not bring docking stations unless you are having problems with the docking station or when the computer is in the docking station.

Do NOT bring

(The Help Desk already has these)

  • Monitors
  • Keyboards
  • Mice