• Charges for your secure cloud environment will accrue based on usage and be charged on a quarterly basis.
• For examples of pricing, see examples listed on the VUIT Products and Services page or use the AWS Pricing Calculator 
• COA or POET strings can be used for charge payments.

See some use examples listed on the Secure Research Cloud (SRC) website. If you need more details, submit a ticket to learn more.

Review the SRC User Guide for helpful how-to’s, do’s and don’ts. If you still need help troubleshooting an issue, submit a ticket.

• If you need help with a 3rd party provided software that you downloaded from the vendor’s website, seek input from provider.
• If you need help with software that you downloaded from Microsoft Office 365 or the VU Software Store, call or submit a ticket to: Help Desk or (615) 343-9999

To close out your secure cloud environment, submit a ticket.

The data stored in your secure cloud environment is only secure while it is in the environment. If you need to move it outside of the environment, submit a ticket.

If you need to keep your server instance but need to securely erase a specific data set (e.g. due to contractual requirements), submit a ticket.

• If you need help making changes, submit a ticket.
• Some change examples might include adjusting the amount of disk space (i.e., storage size), adjusting the available memory or CPU (i.e., computation), add or removing user access.

Review the SRC User Guide for helpful how-to’s, do’s and don’ts.